HOW DOES FIELD SERVIDE HELP
YOUR BUSINESS GROW?
The Field Service application is a system that helps track, organize, and invoice work done in the field and at customer locations. It is part of the Microsoft 365 Customer Engagement application suite and can be easily customized and automated. Microsoft provides native Business Central integrations which make it an ideal foundation for creating a comprehensive enterprise architecture.
With Field Service, post-sales customer relationships can be managed effortlessly.
It enables effortless tracking of maintenance incidents for various devices such as oil refineries, coffee machines, and security devices. This ensures that the focus is always on the right place.
The database supporting Field Service is called Dataverse (formerly known as Common Data Service). It is a flexible and user-friendly data platform that can serve as a foundation for developing additional applications.
BENEFITS OF FIELD SERVICE
Microsoft Dynamics 365 Field Service is a comprehensive solution that simplifies the management of complex service contracts, asset and inventory tracking, service order processing, and resource dispatching. It facilitates your business in overseeing a large workforce, delivering products, and providing services more easily and efficiently.
IMPROVING OPERATIONAL EFFICIENCY AND BUSINESS RESULTS
Harness the power of IoT to improve service by detecting and diagnosing issues in real-time, dispatching technicians only when necessary.
INCREASING RESOURCE EFFICIENCY AND SATISFACTION
Automate service-related operations to increase field resource utilization and enhance employee satisfaction.
ENGAGING CUSTOMERS AT EVERY LEVEL
Ensure a positive and enriching experience at every level by providing customers with self-service portals, updates, and technician tracking.
IMPROVING OPERATIONAL EFFICIENCY AND BUSINESS RESULTS
INCREASING RESOURCE EFFICIENCY AND SATISFACTION
ENGAGING CUSTOMERS AT EVERY LEVEL
Harness the power of IoT to improve service by detecting and diagnosing issues in real-time, dispatching technicians only when necessary.
Automate service-related operations to increase field resource utilization and enhance employee satisfaction.
Ensure a positive and enriching experience at every level by providing customers with self-service portals, updates, and technician tracking.
INVENTORY MANAGEMENT
Efficiently synchronize and track inventory down to the finest detail, ensuring real-time visibility that is accessible from any device.
REDUCING EXPENSES
Avoid unnecessary repairs; schedule service calls only when needed.
INVENTORY MANAGEMENT
REDUCING EXPENSES
Efficiently synchronize and track inventory down to the finest detail, ensuring real-time visibility that is accessible from any device.
Avoid unnecessary repairs; schedule service calls only when needed.
FUNCTIONS
Creating work schedule
The system takes care of the automatic creation, scheduling, and dispatching of work orders.
Providing access
Access customer information and history in real-time through the mobile app, supported online and offline. Information is automatically recorded, updated, and synchronized.
Scheduling
Managing teams has never been easier. Field Service assists with scheduling machinery, tools, and subcontractors.
Contracts
Quotes, contracts, and scheduling information can be shared seamlessly.
Inventory Management
Any device—laptop, tablet, or mobile phone—can easily track forecasts and material needs. However, an ERP integration is recommended for the latter. Increase repair rates with real-time visibility by syncing and tracking inventory down to the truck level.
IoT
IoT technology can help identify and resolve issues remotely, thereby reducing the number of service calls required.
Proactivity
Automated voice or text reminders can be set up to proactively communicate with your customers. After each field service call, automated personalized surveys can be sent to collect feedback and customer insights. This can help you develop proactive services and make AI-based suggestions for IoT alerts and work order event types selection.
