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VisualLabs Kft. / VisualLabs Ltd.
1037 Budapest
Montevideo utca 16/a
Elérhetőségek / Contact
info@visuallabs.hu
Ph: + 36 30 490 3579

Customer Service

HOW DOES CUSTOMER SERVICE
HELP YOUR BUSINESS GROW?

Discover an all-encompassing customer relationship solution that ensures consistent, integrated support across all channels. Leveraging AI-driven technology, customer service representatives receive timely and accurate information, enhancing customer interactions.

BENEFITS OF CUSTOMER SERVICE

Pipa

Lightens the workload for customer service representatives, simplifying their tasks

Pipa

Enables personalized customer interactions

Pipa

Utilizes built-in IoT signals for proactive issue resolution

Pipa

Facilitates efficient knowledge base management

Pipa

Employs AI-driven analysis to improve contact quality and customer experience

Pipa

Integrates financial data accessibility for customer service

FUNCTIONS

Személyre szabott ügyfélszolgálat

Personalized Customer Service

Achieve a 360-degree view of your customers. Equip customer service representatives with comprehensive profiles based on past support interactions. Our multichannel support integrates various platforms—calls, SMS, Facebook Messenger, WhatsApp, WeChat, or Twitter—ensuring a uniform request handling process.

Call Center

Call Center

This feature allows customer service representatives to effortlessly initiate and manage phone calls within a unified interface. It displays pertinent customer details and case-related information, integrating seamlessly with computer telephony integration (CTI) systems.

Szolgáltatás-optimalizálás statisztikákkal

Service Optimization with Statistics

The AI technology built-in offers the chance to monitor trends and automation possibilities in support topics through customer service representatives and channels, improving service quality.

Személyre szabott ügyfélszolgálat
Call Center
Szolgáltatás-optimalizálás statisztikákkal

Personalized Customer Service

Call Center

Service Optimization with Statistics

Achieve a 360-degree view of your customers. Equip customer service representatives with comprehensive profiles based on past support interactions. Our multichannel support integrates various platforms—calls, SMS, Facebook Messenger, WhatsApp, WeChat, or Twitter—ensuring a uniform request handling process.

This feature allows customer service representatives to effortlessly initiate and manage phone calls within a unified interface. It displays pertinent customer details and case-related information, integrating seamlessly with computer telephony integration (CTI) systems.

The AI technology built-in offers the chance to monitor trends and automation possibilities in support topics through customer service representatives and channels, improving service quality.

Tudásbázis

Knowledge Base

It provides immediate access to crucial information, from customer-specific processes to standard operating procedures (SOP) for case management. This tool is invaluable for training new staff, ensuring consistent customer service. The knowledge base is easily searchable, with an AI-driven recommendation engine to guide representatives in every situation.

Proaktív szolgáltatás az IoT erejével

Proactive Service with the Power of IoT

Remotely resolve issues before customers become aware of them with embedded alerts, helping contact personnel identify attention-demanding devices on the customer service dashboard.

Önkiszolgáló támogatás

Self-Service Support

Implement virtual assistants for cutting-edge self-service options. AI-powered agents deliver instant resolutions, freeing human resources for more complex inquiries. Customers gain direct access to your knowledge base, benefiting from shared expertise through community portals.

Tudásbázis
Proaktív szolgáltatás az IoT erejével
Önkiszolgáló támogatás

Knowledge Base

Proactive Service with the Power of IoT

Self-Service Support

It provides immediate access to crucial information, from customer-specific processes to standard operating procedures (SOP) for case management. This tool is invaluable for training new staff, ensuring consistent customer service. The knowledge base is easily searchable, with an AI-driven recommendation engine to guide representatives in every situation.

Remotely resolve issues before customers become aware of them with embedded alerts, helping contact personnel identify attention-demanding devices on the customer service dashboard.

Implement virtual assistants for cutting-edge self-service options. AI-powered agents deliver instant resolutions, freeing human resources for more complex inquiries. Customers gain direct access to your knowledge base, benefiting from shared expertise through community portals.