Take control of field work
Put systems in place to improve your first-time fix rates and reduce mean time to repair. Your customers won’t consider switching suppliers again.
Scale your service operations one step at a time
Establish a single source of truth
Digitise every service order, asset record, and customer interaction into a centralised CRM system - no more paper trails, Excel chaos, or guesswork.
All job details and asset history captured in one place
Technicians prep faster, reducing no-shows and incomplete jobs
Reporting made easy, with no manual double-work
Get rid of information siloes
and align your teams
Connect your CRM and ERP so every field technician, dispatcher, and back-office team operates off the same real-time data.
Accurate parts tracking, no more wasted trips
Seamless scheduling and dispatching - cut SLA breach
Visibility across departments, so nothing falls through the cracks and employees can fill in for each other when needed
Schedule maintenance
work proactively
Track SLAs, map the skills of each technician, then manage the workload across your team members and contractors so you get ahead of potential bottlenecks.
Balanced resource allocation based on real-time availability and skills
Planned maintenance prioritised over reactive fire drills
Happier customers and higher technician utilisation rates
Predict service issues ahead of time
Take operations to the next level with fully automated workflows and AI-based resource scheduling.
Predictive maintenance reduces downtime
Automated job reports and invoicing—zero manual headaches
Efficient route planning so field teams are focused purely on value-added work
Prevent downtime altogether
Leverage IoT sensor data, AI-driven insights, and Copilot summaries to catch issues before they result in unplanned downtime.
Continuous asset monitoring
Catch potential service issues before they happen
100% SLA compliance, zero unplanned downtime
64 Microsoft certificates held by 26 team members across 3 solution designations
Are you ready to take control
of field work?
Ditch disconnected systems, reduce repair times, and delight your customers.
System readiness audit
We’ll start by diving into your current systems, challenges, and goals. Based on the identified gaps we’ll make a recommendation for how to help you reach your business goals.
Transformation Co-design
Together we’ll design a system that is tailored to your needs so you can focus on making your customers happy instead of troubleshooting the tech.
Implementation & Training
Once the contract is signed our team starts implementing your transformation roadmap. We know that tools are only as good as the people who use it so onboarding and training is part of every project.
Ongoing Support & Optimisation
You can count on us for continuous system health checks, updates, and expert advice to keep your operations running smoothly.
Continuous Improvement
Your core business systems aren’t set and forget projects. We’ll continue our work together and adapt your systems as you continue expanding operations.
Learn How Our Customers Are Driving Change
How Dallmayr Hungary increased operational efficiency by 30% and became the digital blueprint of the group
“We have completely eliminated paper-based processes, transitioning to full digitalisation. VisualLabs helped us implement a solution that addressed all of our challenges and improved our efficiency, all while optimising our licensing costs so we could stay within budget.”
Still have questions?
Explore our FAQs to learn more about our solutions, integrations, and what it’s like to partner with us on projects.
Will your solution work with our existing tech stack?
Can you help our teams adopt the new systems easily?
How long does implementation typically take?
How does pricing work? Is it subscription, license, by seat, by site, or project-based?
What industries or asset types is this solution best suited for?
Can this system manage subcontractors alongside internal teams?
What does ongoing support include? Are there SLAs for support?
Can this system work offline? What happens in low-connectivity environments?
Do you provide analytics or reporting dashboards out of the box?
What’s your track record with companies our size?
Is the system modular? Can we start small and expand?
Ready to talk about your use cases?
Request your free audit by filling out this form. Our team will get back to you to discuss how we can support you.